On behalf of MCST 4167, we would like to express our sincere appreciation for the Night Security Team on duty last night, 25th December 2019. We had an incident last night where a visitor car was driving against our carpark traffic and drive straight at the carpark’s pillar. The driver was hysterical and tried to run out from our estate. But luckily our Officers on the ground who attended the incident and the Offices inside the guard house have coordinated very well. To cut the story short, Officers on duty, Josephine, Deva and Neela have managed the incident well and their timely response have been noted by the Council which happen to be at the carpark at that time. I would like to highlight as well, Mr. Kirinath (OE) on guiding the team on the ground and his timely response and update to MA. Overall the OE in-charge and permanent Officers stationed in Foresque Residences demonstrate utmost professionalism and diligent about resolving and assisting residents on any issues that arises and always go beyond what they are asked for.

SSO Jamil is a definite team player with a vast of knowledge and experiences. He has been with us since late February to date and has shown an exemplary conduct throughout the course of his appointment in Merit. He is always helpful, cheerful and friendly but not overly, and most of our staff has commended him of being polite towards everyone but is discipline where needed. He is committed and alert in carrying out his responsibility and I should say he is indeed an Officer who is willing to go the extra mile for its client. We are very glad to have him in our team.

On the swimming pool accident involving a young boy who injured his head after diving into the shallow end of the pool. He received 13 stitches and is now resting at home – SSO Kalai reported the incident of Sunday 20th June and did an excellent job much beyond her scope of duties by keeping the boy company all the while till the boy’s mother advised WSSO Kalai that she will send him to hospital.

We commend our Day Officers: SS Komathy, SO Sathia, WSO Priya and WSO Selvi for able to control the police situation, facility bookings and the whole day operations without fail nor hiccups the whole shift. Your company must take care of these kind of Officers as they show presence of mind even in incidents like these and have the knowledge on handling such tough situations even with limited resources.

We wish to express our appreciation to security supervisor Ms. Jamnah Binte Hamzah of the Metropolis Security. She had gone out of her way to assist us to provide the unit of a drug suspect staying at Hillview Park Condo at No 19 Hillview Ave Singapore 669554 in September 2020. This was during her work posting there in that period. CNB values such support and collaboration to keep Singapore without drugs, where everyone can live, work and play safely.

We would like to express our gratitude and appreciation for your team's effort with their tireless effort beyond our expectations.

We are pleased to issue a Letter of Appreciation to SO Saravanan for being vigilance while on duty in the cause of work in ECO. On behalf of ECO-SWM Management, we would like to thank Sara for the great work done and encourage to continue performing his duty diligently.

As a manager of the Admin Department, I wish to commend your security officers Jacqueline Chow and Lim Hock Hoe for the way they handle our daily tasks and problems in a calm and patient manner. Both officers are courteous and friendly to Liberty’s staff and our customers.

Officers have taken great initiative to utilize the existing resources to carry out screening at visitor lane, more than the requirement of 1 car at a time. The action has ease up the traffic at the same time. Second observations was Officers have directed pick and drop off Taxi to residents’ lane under certain circumstances to ease the traffic at visitor’s lane, even though traffic outside compound is not guarding duty. Kudos to the extra mile.